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  FAQ / Questions

Need help? You've come to the right place. Find immediate answers to your questions in one of the categories below or contact us directly. Click here for information on how to care for your tapestry and/or other tapestry resources.

Top Questions


Shipping and Returns


Email Us
Send us an email and we will respond to you within 24 hours.

Call Customer Service
(805) 493-8027
9:00 a.m. - 4:00 p.m.
Monday - Friday (PST)

Write Us
Tapestries N' Tassels
2110 Valleyfield St.
Thousand Oaks, CA 91360

How do I remove an item from my cart?

To remove an item from your cart, simply update the Quantity field to 0 (zero) and click "Update."


Why is my order status pending verification?

If your order status is pending verification it means that we need additional information from you before we can complete your order. We will attempt to contact you either by email and/or the phone number you provided. Please contact Customer Service via our web form or call toll free 1(877) 809-1659.


Satisfaction Guarantee

We know that it can be difficult to buy products online that you can't feel or see first hand. try on (did you buy the right size? the right color?). That's why we stand behind all orders with our 14-day Customer Satisfaction Guarantee. If for any reason you need to return a tapestry, simply contact our Customer Service department.


Changing an Order

If you need to cancel your order and you have an account with us, login to your account and click on Order History. If your order has not yet been processed you may cancel it by clicking on the "Cancel" link in your order detail. IF you do not have an account with us, please contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy.

If you have already completed an order and wish to add an additional item to your order, you will need to place a new order. This process is necessary as you must authorize any new charges to your order. To modify an order, login to your account and click on Order History. If your order has not yet been processed you may modify it by clicking on the "Modify" link in your order detail. You may also contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy.

Please note: If your order has already been processed, you may not be able to cancel or modify it.


Order Status

You must have an account with us to use this feature. If you do not have an account, please feel free to contact us for order status. After you have logged in, check the status of any of your orders by visiting our Order History page. This is the easist and fastest way to get the most current information regarding your order.


Phone & Mail Orders

Don't feel comfortable ordering products online? No problem! Tapestries N' Tassels accepts orders over the phone.

To order by phone, please call us at (805) 493-8027 during our customer service hours of Monday - Friday, 9am to 4pm PST. Before calling, please note the SKU of the item(s) you wish to order. To find the SKUr, simply click on the item you wish to order and locate the SKU below the item description.

To order by mail, please send a check or money order payable to: "Tapestries N' Tassels" to: Tapestries N' Tassels, 2110 Valleyfield St., Thousand Oaks, CA 91360. Please include the SKU(s) your letter.


Secure Ordering

Your personal information is our top priority at Tapestries N' Tassels. We pledge to use the best and most accepted methods and technologies to insure that your personal information is safe and secure.

Tapestries N' Tassels guarantees 100% secure ordering for all of our customers. To protect you and your personal account information, Tapestries N' Tassels employs 128-bit SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information to our computer in an encrypted code. Only Tapestries N' Tassels can then decode it.

If you have any other questions about the safety and security of your personal information, please do not hesitate to call or e-mail us. If you feel more comfortable placing an order by phone, feel free to use the phone number below as well.

Phone: (805) 493-8027
E-Mail: info@tapestriesntassels.com


Payment Options

Tapestries N' Tassels accepts credit cards and PayPal as payment.

We accept Visa, MasterCard, Discover, American Express and check cards, as long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. If you wish to pay via PayPal, you may do so by selecting "PayPal" under the Payment Method area during the checkout process. PayPal is free, fast and uses the latest secure technology.


Sales Tax

Sales tax is only applied to orders shipped to a California address.


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